Frequently Asked Questions
Expert answers to your most common skincare and shopping inquiries.
Are Dr. Brandt products tested on animals?
No, Dr. Brandt Skincare is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to test on our behalf.
How can I track my order once it has shipped?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging. Please contact our customer service team to initiate a return authorization.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are your products safe for sensitive skin?
Many of our products are formulated to be safe for sensitive skin; however, we recommend reviewing the ingredient list for each product and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.