Returns & Exchanges
We want you to be completely satisfied with your Dr. Brandt Skincare purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for products purchased directly from our website.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all promotional materials or gifts-with-purchase are included.
Ship the Items
Print the prepaid shipping label provided by our system and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing